Huawei Co-Care Support
Co-Care is a maintenance service provided by Huawei to Certified Service Partners (CSPs).
Co-Care is partner-facing as it is sold and delivered to CSPs. Whereas CSPs sell and deliver their own branded support service to customers.
- Co-Care provides CSPs 24x7 Level 3 technical support, access to technical information and software downloads, and advanced hardware replacement.
- CSPs sell and deliver their own branded support service to customers. This complements the Co-Care support service provided by Huawei i.e. Level 1 / Level 2 technical support and on-site support.
Huawei Co-Care SLAs
| Service | Service Item | Co-Care SLAs | ||
| Sandard | Enhanced | Premier | ||
| Remote Support Services | Help Desk | 24x7 | 24x7 | 24x7 |
| Remote Troubleshooting | 24x7 | 24x7 | 24x7 | |
| Online Technical Support | Yes | Yes | Yes | |
| Software Support Services | Software Update | Yes | Yes | Yes |
| Hardware Support Services | Hardware Advance Replacement | 9x5xNBD | 9x5x4H | 24x7x4H |