PHONE-LiNK

PHONE-LiNK unified communication software suite

With desktop control of your handset you can utilise the power of your telephone system from within the applications you use everyday. Click to dial from Outlook, screen pop your business application system,  see your team’s presence and easily transfer calls all from your desktop.

PHONE-LiNK integrates telephony into your desktop and your business processes making call control just a mouse click away.

PHONE-LiNK License

PHONE-LiNK Standard:

PHONE-LiNK Standard is the entry level version of PHONE-LiNK and provides an extensive range of features at a very cost-effective price point. Features include call control, click-to-dial, call history, real time presence and availability, instant messaging and custom events. 

Includes:

  • » Basic Call Control
  • » Presence
  • » Address Book
  • » Instant Messaging
  • » Click to Dial

PHONE-LiNK Standard Plus:

PHONE-LiNK Standard Plus provides the same functionality as “Standard”, with the addition of integration with Outlook, Lotus Notes and Google Contacts.

Includes:

  • » Call Control
  • » Presence
  • » Address Book
  • » Instant Messaging
  • » Click to Dial
  • » Integration with MS Outlook, Lotus Notes and Google Contacts

PHONE-LiNK CRM

PHONE-LiNK CRM is the top-level license and includes all the features of the “Standard Plus” license plus integration to a large range of additional Standard integrations.

Includes:

  • » Call Control
  • » Presence
  • » Address Book
  • » Instant Messaging
  • » Click to Dial
  • » Integration with range of supported CRM applications

PHONE-LiNK Standard Plus and PHONE-LiNK CRM are also available for Mac computers.


PHONE-LiNK Operator

PHONE-LiNK Operator is a fully featured PC-based operator console intuitively enabling the user to effectively distribute calls across a single or multiple sites.

  • » View all waiting calls and answer in any order (dependent upon configuration of the telephone system)
  • » Use the wallboard-type view to check if co-workers are available to take a call, are already on a call, are set as DND or if call forward has been set
  • » Use a preferred mode of operation from mouse or keyboard or use the special touch-screen mode
  • » Set up personal extension tabs and configure Operator to present the tab when a call to a selected DDI/DID number is received
  • » Add custom greetings/scripts for multiple tenants



PHONE-LiNK Operator supports all of the integrations supported by PHONE-LiNK CRM.

 

Active Directory:

Synchronizes Active Directory users with PHONE-LiNK users.

MS Exchange Calendar Integration:

Updates PHONE-LiNK user availability directly from MS Exchange Server.  Local PC does not need to be switched on or logged in.

Download the brochure below for more information 
» PhoneLink Solutions

 

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